Program advisors from the MCCSS Quality Assurance and Compliance team conducted an unannounced inspection of the agency last month. As a result of the pandemic, the scope of the inspection was adjusted to include an assessment of 86 indicators relating to the Health and Safety of people supported at residential sites.
We are happy to report that the agency performed exceptionally well!
In addition to being assessed as fully compliant by the time the review was completed, the Ministry provided additional complimentary feedback with respect to care/maintenance of agency homes, the knowledge, enthusiasm and resilience of our employees, and the quality of communications coming from the organization with respect to the pandemic.
Check out the infographic below, which highlights the results of the inspection.