REAL Change

Are you ready for REAL Change?

Community Living Essex County has embarked on a comprehensive planning process called REAL Change. REAL Change is a robust undertaking to transform the agency’s business and service delivery models in order to offer modern, relevant supports within a sustainable and innovative infrastructure.  REAL Change has the potential to be a demonstration project for other service providers within Ontario’s Developmental Service Sector.

Real ChangeREAL Change…what does REAL stand for?

  • Redesigning our business model
  • Engaging people and their families
  • Actively designing innovative supports
  • Leading the modernization movement

The organization is moving forward with this exciting and important process to:

  • Guide the development of renewed  plans and the transformation of the agency’s service delivery models and business strategies
  • Establish a Centre for Innovation and Quality Supports


PMBPeople Minded Business (PMB), an Ontario based consulting firm,  has been selected to help guide the organization through the REAL Change process.  A request for proposals for the consulting work was advertised online and received thousands of views.  We were very pleased with the quality of the consulting firms that showed an interest in working with us and took the time to submit a proposal.


Jennifer Keilty-Friesen

Jennifer Keilty-Friesen

Janeen Halliwell

Janeen Halliwell

People Minded Business (PMB), the successful consulting firm, is led by Janeen Halliwell and Jennifer Keilty-Friesen.  They bring a great deal of experience working with government, public and private organizations.  Not only have they worked with many social service and developmental service organizations, but they will bring a modern, creative and innovative perspective due to their extensive work in many sectors.  We are quite excited to be working together with PMB and have called for participation and input from people we support, families, employees, community partners and members as we continue on a journey to provide the highest quality of supports to people with a disability and their families.

Watch for REAL Change updates in every issue of the Profile newsletter and on our social channels.

See video updates below.

If you are interested in sharing your ideas or would like more information please email